At Best of Best Review, we are honored to present Gorgias with the title of Best Conversational AI Platform for Ecommerce in the United States of 2026. This award recognizes Gorgias’ exceptional leadership in transforming the way ecommerce brands connect with customers, seamlessly blending cutting-edge AI with commerce-savvy strategy to deliver not just service, but meaningful, revenue-driving conversations.

Empowering Ecommerce Brands Through AI-Powered Customer Experience

Gorgias sets a new standard in customer experience by putting artificial intelligence at the core of ecommerce support. Trusted by more than 15,000 brands worldwide, their platform is designed to do more than just respond to customer inquiries, it’s built to drive sales, improve engagement, and streamline operations across all communication channels.

With Gorgias, brands can automate up to 60% of support tasks, giving teams the time and tools to focus on high-impact interactions. It’s this powerful balance of automation and human touch that positioned Gorgias as the standout choice for this year’s recognition.

A True Leader in Conversational Commerce

As ecommerce evolves, Gorgias continues to lead, not just with features, but with foresight. Unlike traditional customer service software, Gorgias is tailored specifically for ecommerce. It goes beyond ticketing to deliver commerce-specific automations, direct storefront actions, and real-time ROI tracking.

While others like Zendesk and Freshdesk focus on broad scalability, Gorgias puts ecommerce first, turning support into a growth engine. Their innovation has earned them continued recognition, including the Top CX Tech Winner 2025 and G2's Momentum Leader award in Winter 2025.

Performance That Speaks for Itself

Our decision at Best of Best Review was backed by strong performance metrics. Over 84% of ecommerce brands now view conversational commerce as mission-critical, and Gorgias is enabling that shift.

With AI handling up to 31% of customer interactions, a number projected to nearly double in the coming years, Gorgias is setting the pace for the future. Most notably, 93% of AI-assisted purchases occur within 48 hours, proving that speed and relevance in support directly impact conversion.

As CEO and Co-founder Romain Lapeyre explains:

“The next phase of ecommerce won’t be won with more tools or channels. Brands that make conversations foundational will come out on top.”

Built for Simplicity, Speed, and Scale

Ease of use was a key factor in our evaluation. Gorgias offers over 100 integrations, especially within Shopify, and is designed for rapid deployment without complex onboarding. Brands can activate powerful AI workflows almost immediately, cutting through the red tape that holds other platforms back.

This simplicity, paired with smart automations and commerce-driven functionality, creates a clear competitive edge for merchants looking to scale with speed and confidence.

Why Gorgias Earned Best of Best Recognition

Gorgias was selected for this year’s honor based on a strong performance across key benchmarks. Their ecommerce-specific AI functionality, high customer satisfaction, and platform ratings clearly set them apart. We were impressed by their automation capabilities, real-time ROI tracking, and seamless integrations with platforms like Shopify. Gorgias also offers fast onboarding, intuitive usability, and a proven track record of driving client growth. Their responsible approach to AI governance, paired with ongoing thought leadership, reinforced their position as the top choice for ecommerce merchants seeking real, measurable results.

Real Brands. Real Impact.

We were especially impressed by Gorgias’ impact on real businesses. Brands like Orthofeet, Psycho Bunny, and Tushy are seeing measurable improvements in customer retention, satisfaction, and revenue, all thanks to personalized, AI-enhanced customer experiences.

Gorgias doesn’t just promise results, they deliver them. Their State of Conversational Commerce in 2026 report, based on insights from over 16,000 customers, further proves their commitment to thought leadership and driving industry benchmarks.

For more information on how Gorgias can help transform your ecommerce business, visit their official website.